A Legal Disclaimer

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Last Updated: June 01, 2026

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At Banana Butter Bakery, every order is baked fresh in small batches specifically for our weekly drops. Because our products are perishable and made to order, we maintain the following refund policy.

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ALL SALES ARE FINAL ONCE BAKING HAS BEGUN.

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Order Cancellations

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Orders may be canceled within 24 hours of purchase for a full refund.

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Cancellation requests received more than 24 hours after an order is placed may not be eligible for a refund, as ingredients, preparation, and production may have already begun.

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To request a cancellation, please contact us with your order number.

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Refund Requests

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If there is an issue with your order, we want to hear about it.

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Refund requests must be submitted within 24 hours of delivery or pickup.

 

Requests made after this period may not be eligible for a refund.

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To help us evaluate your request, please include:

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• Your order number

• A description of the issue

• Clear photographs of the product and packaging, if applicable

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Eligible Refund Situations

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Refunds or store credit may be considered in cases such as:

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• Incorrect items received

• Missing items from an order

• Products arriving damaged due to an error on our part

• Significant quality concerns determined to be the result of production issues​

 

Approved refunds will be issued to the original payment method whenever possible.

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Non-Refundable Situations

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Because our cookies are baked fresh and made to order, we generally cannot offer refunds for:

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• Change of mind after the cancellation period has expired

• Personal taste preferences

• Orders not picked up during the designated pickup window

• Incorrect delivery information provided by the customer

• Delays caused by weather, traffic, third-party delivery services, or circumstances beyond our control

• Products that have been improperly stored, handled, or consumed after delivery or pickup

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Product Responsibility

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Once an order has been successfully delivered or picked up, responsibility for the product transfers to the customer.

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Banana Butter Bakery is not responsible for changes in product quality resulting from improper storage, exposure to heat, extended transit times after pickup, or other conditions outside of our control.

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Statement

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We take pride in every box that leaves our kitchen. If something isn't right, please contact us promptly and we will make every reasonable effort to resolve the issue fairly.

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Questions regarding this policy may be submitted here.

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