A Legal Disclaimer

 

Last Updated: June 01, 2026

 

At Banana Butter Bakery, every cookie is baked fresh in small batches and shipped with care to ensure it arrives as delicious as the moment it left our kitchen.

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Shipping Availability

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Banana Butter Bakery operates under the New York State Home Processor Exemption and ships exclusively within New York State.

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We do not ship outside of New York State. Orders with shipping addresses outside of New York may be canceled and refunded at our discretion.

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Processing and Fulfillment

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All cookies are baked fresh to order as part of our weekly drop schedule.

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Orders are processed after the weekly drop closes and are typically shipped within the timeframe announced for that week's release. Customers will receive tracking information once their order has been prepared for shipment.

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Shipping Method

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Orders are shipped via USPS Priority Mail or a comparable USPS service.

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Most orders arrive within approximately 36 hours of leaving our facility, although actual delivery times may vary depending on USPS operations, weather  conditions, holidays, and other factors beyond our control.

 

Delivery dates are estimates only and are not guaranteed.

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Tracking Information

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Once your order has shipped, you will receive a tracking number via email. Customers are responsible for monitoring tracking updates and ensuring they are available to receive their package if necessary.

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Freshness and Storage

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Our cookies are baked fresh and packaged to maintain quality during transit.​ For the best experience, we recommend enjoying your cookies within a few days of delivery or freezing them for later enjoyment.

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Upon arrival, please inspect your package promptly and store products appropriately.

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Delayed Deliveries

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While we carefully package every order, Banana Butter Bakery cannot guarantee USPS delivery timelines.

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We are not responsible for delays caused by:

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• USPS service interruptions

• Weather events

• Holidays

• Incorrect shipping information provided by the customer

• Carrier routing or operational delays

• Circumstances beyond our reasonable control​

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Refunds will not be issued solely due to carrier-related delays once a package has been accepted by USPS.

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Incorrect Addresses

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Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require additional shipping fees before being resent. Refunds will not be issued for packages that cannot be delivered due to customer-provided address errors.

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Lost or Damaged Packages

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If your package appears lost in transit or arrives significantly damaged, please contact us within 24 hours of delivery here.

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Please include:

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• Your order number

• Photographs of the packaging and products (if applicable)

• A description of the issue

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We review shipping issues on a case-by-case basis and will work with customers to determine an appropriate resolution.

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Transfer of Responsibility

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Ownership and responsibility for products transfer to the customer once the package has been tendered to shipping carrier and accepted for shipment.

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While we take every precaution to package our cookies securely, Banana Butter Bakery is not liable for delays, loss, theft, damage, or deterioration occurring after the package has entered the carrier's possession.

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For questions related to this policy, please contact us.